Offline cache & sync

The 72-hour cache

On first sync the player downloads every scene + media asset in the assigned playlist to local storage. Total footprint is usually 100–800 MB depending on video weight. The cache is keyed by playlist version so old assets are garbage-collected automatically.

During an outage

• The player keeps looping the cached playlist. Customers see no change.
• A small offline indicator appears in the dashboard for the affected screen.
• You can keep editing in Studio — changes queue and ship the moment the player reconnects.

On reconnect

The player pulls the latest playlist version and swaps it in at the next loop boundary. No mid-scene cutovers.

Wiping the cache

Rarely needed. Dashboard → Screens → (screen) → Actions → Wipe cache. The screen will redownload everything on next sync.